4 weeks ago - last edited 4 weeks ago by LordArceus
4 weeks ago
Hey there @dragonballisthebest5! Thank you for bringing this to our attention.
Is this through the Meta Quest Link App? If so, can you try manually uninstalling/reinstalling the app and seeing if it still displays the same?
You can do this by:
If the issue is ongoing, please let me know and we can look into it further.
3 weeks ago
uninstalled it and reinstalled it sill not downloading vr chat but it can download any other game perfectly fine
3 weeks ago
Hi again, @dragonballisthebest5!
Thanks for letting me know. Can you also try disabling your PC antivirus and also try downloading the game on a different Wi-Fi/4g/5g network?
If this doesn't work, please provide your Windows version number and Link app version number and I can pass the details through to our tech overlords 🧠
3 weeks ago
it doesn't work well i got my windows version number it is 23H2 but idk how to check my link app version number
3 weeks ago
Thanks for that! It depends if you're on IOS or android but you should be able to see the app version in your app settings
3 weeks ago
i thought you knew but i am on pc and i don't see it
3 weeks ago
Apologies, yes! It's been a long day 💤It should be in settings > general and then there will be a version number towards the bottom.
If you can't find it and you've installed the software new directly from the Meta site then I can assume you're on the latest build. Check again and if you still can't find it then I can forward on the details you've been able to provide. Let me know 😊
3 weeks ago
i found the number it is 69.0.0.501.353
3 weeks ago
Legend. Thank you!
We are still collecting data from users experiencing the same/similar issues but I have saved those details and we'll pass them onto the tech team when we have more recorded reports 🫡
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