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vr not connecting to phone or tv

chambers.181425
Honored Guest

i have a meta quest 2 and we have been trying for hours to connect it to my phone but nothing we do is working it keeps coming up with “something went wrong” 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, @chambers.181425! We are sad to hear your VR experience has been delayed due to an issue connecting your Quest 2 to your phone. We want to help you get this sorted out as soon as possible. In order to provide you with the proper troubleshooting steps and resources, we would like to gain a little better of an understanding of the issue at hand. 

Please answer the following:

  • Is this the first time you are setting up your headset?
  • What troubleshooting steps have you attempted so far?
  • Have you confirmed that your headset and phone are on the same Wi-Fi network?
  • Is the mobile app up to date?

Let us know if you have any questions or concerns.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, we wanted to follow up with you to see if you still need help with connecting your Quest 2 to your phone. Let us know; we are here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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