vr wont connect to pc

[Tarcisio09090]

I've tried everything, restarting my pc, updating oculus, restarting my VR, reconnecting my VR. (I can't connect it back)

[MetaQuestSupport]

Hello @Tarcisio09090 !

We see you are having issues connecting your Quest to the PC. PCVR can be very finicky, and we want to be able to help get you back into PCVR as soon as possible! We want you to confirm the Oculus device you are using therefore we can provide you with prompt troubleshooting steps.

Awaiting for your response.

[Tarcisio09090]

I'm using the quest 3, and PCVR was working like 2 week ago but now it just wont work

[MetaQuestSupport]

Hi there. Thank you for the information. And thank you for performing some troubleshooting steps.
 

However, to properly assist you with this issue we need to gather some more information:
 

• Is your connection through Air Link or through Meta Quest Link?
• Have you ensured both the PC operating system and Meta Quest 3 are up to date?
• Are you getting an error message? If so, what does the message say?
• Have you tried connecting your device to another PC? Does the problem persist?

In the meantime we would also recommend uninstalling and reinstalling the Link PC VR App. And trying to set up the connection from the start.

[Tarcisio09090]

1. Air Link
2. Yes
3. No
4. I haven't tried because I can't try
5. I've uninstalled and reinstalled the app
And it still doesn't work

[MetaQuestSupport]

Thank you for providing this information. We'd like to look into this issue a bit further, would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Looking forward to hearing from you!