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way to actually contact support regarding account issue?

WorthTalking2
Honored Guest
I'm having an issue trying to get my son(12 yrs old) account setup.
doesn't address my issue.   We double-verified that DOB on account set to proper date, showing 12 yrs old.
 
What we expect to happen:
"If an account owner enters a date of birth showing that they’re between 10 and 12, then they will be provided a link to share with a parent or guardian to invite them to manage their Meta account."
 
What is actually happening:
prompting him to supply form of ID proving age.
 
When I scroll to the bottom of the page, I click "Contact support"(Still need help?)
I click on "Account"
I click "App or service"(my issue is related to Meta accounts.....")
page reads:   Our Meta Store Support team is not able to help with account issues unrelated to using a device, so let's get you to the right place.
I click on "Meta Account FAQ"
.....never given the opportunity to actually "contact support".
it seems like a loop.
please help?   any suggestions or guidance would be greatly appreciated!
1 ACCEPTED SOLUTION

Accepted Solutions

Choleni
MVP
MVP

Hi @WorthTalking2

send a PM @MetaQuestSupport 

click on the name to visit the profile page, then click the "send a message" button.

They are able to help you.

 

View solution in original post

2 REPLIES 2

eluwasiema
Protege

Hey,

Contacting the support is stupid as hell.
They probably won't even help you to be honest like they did to me.

Unfortunately I recommend refunding the device and buying a vr headset from other company that cares about their consumers.

Best regards

Choleni
MVP
MVP

Hi @WorthTalking2

send a PM @MetaQuestSupport 

click on the name to visit the profile page, then click the "send a message" button.

They are able to help you.

 

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