cancel
Showing results for 
Search instead for 
Did you mean: 

what is going on?

PinkImpostor
Honored Guest

what setting is causing this. this is my friend im trying to add but i cant add them

Screenshot_20230830-122707_Meta Quest.jpg

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Howdy there @PinkImpostor, we see you are having issues add friends. We understand how important it is for you to be able to connect, and socialize with other users, and we would love to help you out on this matter! To start, we have a couple of questions that may help us determine what could be causing this issue:

 

  • Do you have parental supervision enabled on your headset?
  • Is your headset and mobile app up-to-date?
  • Have you or your friends recently changed your profiles from Public to Private? (or vice-versa)
  • Are you able to send them an invite to a Party?
  • Have you both checked your blocked profiles tab?
  • Does uninstalling and reinstalling the mobile app for the both of you help?

We hope to hear from you soon to narrow down this issue!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi, @PinkImpostor! We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!