have seen many unsuccessful attempts by customers to find where they are supposed to enter the code they are given when trying to use the Quest 2. Why is it so difficult to broadcast necessary information to your users?
Hey there, @tilder. We appreciate you reaching out and bringing your code question to our attention. Having a bit of a roadblock like this can certainly put a damper on your VR experience just when you're ready to play, which can be discouraging. Not to worry, we are here to help. Can you tell us a little more about the issue you're facing?
Is the code you're referring to the pairing code for set up?
Can you send us a copy of the code?
Please let us know if you have any questions. We are looking forward to your reply.
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Hello, @tilder! Just checking in to see if you are still needing assistance with entering a code. If so, please do reach back out to us at your earliest convenience. Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @mclennanshelly! We noticed you were having issues of where to input the 8 digit code, as the website given does not provide a prompt to enter the 8-digit code. We understand how this can definitely impact your VR experience, and how discouraging that may be! Not to worry, we would be more than happy to assist you with this.
In order to provide the best assistance for you, we do have some questions just for clarification:
Which device are you currently using (e.g. Quest, Quest 2, Quest Pro, etc.,)?
When was the last time you used this device successfully without it prompting for a code?
Is your device fully updated?
Are you trying to add a secondary account?
What troubleshooting steps, if any, have you already attempted?
We look forward to hearing back from you and working together on this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @mclennanshelly! We were just checking in on you to see how you were doing with the issue you were experiencing regarding the 8 digit code. We want to make sure you get the assistance you require, and let you know we are still here if you need us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @valia777! We see you were running into a situation where you needed to enter this code, and were having issues finding where to enter this. We know that this can impact your ability to use your device, so we want to help you get this resolved quickly.
In order to provide the best assistance for you, we do have some questions just for clarification:
Which device are you currently using (e.g. Quest, Quest 2, Quest Pro, etc.,)?
When was the last time you used this device successfully without it prompting for a code?
Is your device fully updated?
Are you trying to add a secondary account?
What troubleshooting steps, if any, have you already attempted?
We look forward to hearing from you soon, so we can work with you to gat back to gaming quickly!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @valia777! Just checking in with you about this situation with your code. If you still need assistance with this, please reach back out and we will continue to work with you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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