white screen help please

[Carlosbk3]

ok i just did a factory reset and am getting this white screen when I boot it up however is paired to the app 

device set-up issues use this code to pair with the Meta Quest mobile app

[MetaQuestSupport]

Hi there, thank you so much for reaching out to us about your issue with your device. We would love to get this resolved for you!

In order for us to look into this for you, please could you confirm the type of device you are using. 

Please could you also try removing any unsupported third-party accessories.

Please could you confirm the type of issue you are having with the set-up of Meta Quest mobile app 

Are you currently receiving any error messages?

We are looking forward to hearing from you and can't wait to get this sorted for you. Thank you so much!

[MetaQuestSupport]

Hi there, just checking if you would require any further assistance?