I purchased a wifi 6e router when the quest pro started to support 6e. I have yet to have a great experience which continues to this day. My headset sees the network just fine, connects to it just fine but will randomly drop the connection and will tell me "access point is temporarily full". for one, not many devices can even get on a wifi 6e network, but even more so i have my 6e network locked to only my quest pro so its 1 device, but I also have the top of the line WIFI 6e router, an Asus GT-AXE16000. I also have a WIFI 6 network that I jump on so that I at least have some WIFI for my quest pro. I am literally in the same room as my router so its not a distance thing. It cant be interference because I live in a house that is not close to my neighbors. I have tested jumping on the 6e network from my PC and absolutely no drops occur. Its only a quest pro problem. Ryanality mentioned that you guys deemed the Asus GT-AXE11000 as a problem device, do you also view the 16000 as a problem device? Is there a fix coming? what is the issue
Hey, @msd510! We're checking in to see if you're still experiencing that issue with your Quest Pro headset disconnecting from your Wi-Fi. This certainly isn't a situation any user should have to deal with and we'd hate for this interruption in your virtual world to continue, so please let us know if you're having this disconnection problem and we can continue from there! We're happy to do all it takes to get you back to gaming!
We also wanted to be sure to share some points to keep in mind in order to avoid a constant Internet discussion:
Ensure the device is not being used too close to an operating microwave oven (make sure other household devices are running at the same time and are not generating some interference)
Try connecting to a different network
By the way, were you able to try a factory reset to your device yet? Please keep us updated!
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Hi, @msd510! We're reaching out to check in on that problem you were reporting with your Meta Quest Pro constantly disconnecting from Wi-Fi. We recognize how crucial a steady wireless connection is for the success of your gameplay, so we'd like to do our best to help get this matter sorted! Let us know your latest update in regards to this problem and we can continue from there! 😊
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
no check in with jdawg though? i will say that it has not disconnecting me during a game session in a while, but i usually pick up my headset which sits on the charging cradle(do not usually power it off) and it will say "wifi disconnected 2 hours ago" or "wifi disconnected 7 hours ago"
really just want to know you guys are working on it, and not counting on it to be something at our place and with our hardware. Wish you guys would say "the team is working on a permanent fix" not "reboot your device"
Hey there, @jdawg46.1976. With many users reporting similar concerns, our engineers are continuously working on a solution to allow users to enjoy 6 GHz connections throughout their VR experience. So that we're able to gather more details from you, please send us a PM. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again @jdawg46.1976! We're checking in since we haven't received your PM yet. Just click here to send us a private message. We look forward to hearing from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have a new 3-band WIFI 6E Asus RT-AXE7800 router that I bought especially for Quest 3 to be able to use the 6Ghz network. Unfortunately this network is not found by quest 3!!! What the **bleep** does that mean?! After all, quest 3 supports the 6Ghz band or not??!!
When will someone from Meta get off their ass and deal with this problem? Because the Internet is full of the same reports!
I spent a lot of money on a new router for a 6Ghz network that I don't even see in the list of available networks. Please let me know what steps meta has taken to remove this defect.
I haven’t used my Quest Pro since the Quest 3 came out, so I can’t confirm if anything has changed. However, after the latest firmware update, my Quest 3 is now having the same issue (disconnects from the 6Ghz (6e) band after around 30 mins). The Quest 3 does seem to reconnect on it’s own after a few seconds, so I guess that’s an improvement lol.
I have the same issue with recently purchased TP-link XE75 Pro running in access point mode. WiFi 6GHz connection simply drops out every minute or so. Worked fine after the most recent quest sw update, but then returned. Chromebook and phones connect to the 6GHz channel just fine.
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