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Error adding a member in workroom: "Could not send invites to some of the recipients..."

RF1111
Level 2

I am trying to add a member to a workroom, and keep getting the message:

 

"Could not send invites to some of the recipients: <email_address>"

 

The email address is valid, and setup as an Oculus account. It is being used for other workrooms, and can enter the workroom as a guest.

 

Why can't I add it as a member?

 

Thanks.

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