Hey @Blairstunt2020. We definitely understand the excitement of wanting to join the Horizon Worlds, so we'd love to take a further look! While we understand you're in the United States, let's also check the following:
Account reflects 18+
Make sure you're not connected with VPN
Try a different internet connection if possible.
Try downloading the app on a different web browser.
Try downloading the app on the headset.
Try a different device if possible.
If Facebook is linked to the Meta account, remove then re-add Facebook account, here.
After attempting these steps, please let us know how the game appears!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Blairstunt2020. We definitely understand the excitement of wanting to join the Horizon Worlds, so we'd love to take a further look! While we understand you're in the United States, let's also check the following:
Account reflects 18+
Make sure you're not connected with VPN
Try a different internet connection if possible.
Try downloading the app on a different web browser.
Try downloading the app on the headset.
Try a different device if possible.
If Facebook is linked to the Meta account, remove then re-add Facebook account, here.
After attempting these steps, please let us know how the game appears!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Blairstunt2020. We hope all is well. We just wanted to check-in to see if you were able to possibly access Horizon Worlds. If not, please let us know. We'd love to continue working with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the same issue as the OP, I am in Texas. I had it installed for months, then it disappeared. I've chatted with meta store support and all I get is my horizon world account is active and not banned or suspended. I can download it from the Oculus Store on PC and play via airlink but I can't install it for standalone use on my quest 2. The only troubleshooting step I haven't taken is factory reset the headset.
Hey @trentthetrex! Not being able to enjoy Horizon Worlds on standalone Quest 2 can be certainly disheartening. We don't want that for you, so let's see what we can do to get you back into enjoying Horizon Worlds as quickly as possible! We recommend that you reach out to the lovely people on the new Horizon Worlds Discord where on of our Moderators will be best able to help out! The Discord server has replaced the Horizon Worlds UserVoice page and can be found here: Horizon Worlds! Let us know if you have any further questions, we'll be happy to assist where needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have seeked help through the discord channel and even discussing with other users. It appears it’s an issue on the Meta side. I have been talking to Meta Support for two weeks with no result, they have sent me to the discord and now I am here.
We appreciate you reaching back out to us for assistance! Since you have already sought help through the Horizon discord channel to no avail, we would recommend performing a factory reset as a last resort.
To perform a factory reset:
Turn off your headset.
Hold the power and volume down (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Performing a factory reset will delete all headset content and in-game data, to be started up as if brand new. Purchases previously made will still be linked to your Meta account. In regards to your in-game data, we do have a Cloud Backup which developers can choose to opt-in and out of anytime. The developers can also choose exactly what they would like to be uploaded to the Cloud. Please let us know if this helps to resolve your issue. We will be standing by just in case further assistance is needed!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I have completed the factory reset and all it did was cause me to just reset everything back up. I still can't get Horizon Worlds on the standalone quest, but I can still play through AirLink with my PC. This is an issue with the Meta's App Store. I need to know who else to contact because this has been an ongoing issue for far too long. I have been extremely patient.
Thank you for getting back to us with that update. We hate to hear that the factory reset did not help to resolve the issue and we would like to take a closer look into this with you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you and continuing to work together in order to get this issue resolved!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Could you please confirm with us if you are able to use Horizon Worlds when using your headset for PC VR? If so, are you able to log into Horizon Worlds on your PC through the same account as the one on your headset?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
