05-18-2023 12:18 AM
There is something wrong with the controllers the controls are so bad I cannot even finish my map
The controls keep cycling to different options and deleting stuff in front of me it is very frustrating
could this be a virus or is someone controlling my device ?
maybe it is the battery's I will try to replace them I hope my controllers aren't broken
05-19-2023 12:35 AM
Why does nobody reply?
I tried changing the battery's it doesn't seem to make a difference
I think the controllers need replacing the controllers are bad
05-19-2023 05:35 PM - edited 05-19-2023 05:37 PM
I don't believe it's a virus nor someone trying to control your device, the controller may be having an issue recognizing your inputs. Replacing the batteries definitely helps, could you also try to remove the batteries for ten minutes before re-inserting and trying to use them again?
You may need to pair the controller once again, if that hasn't been completed. I'll go ahead and put some steps to unpair your controller.
If you continue to have these issues after trying to unpair, please feel free to send a Private Message to MetaQuestSupport or you can also Submit a Ticket. We'll be able to assist further through those two contact channels.
05-21-2023 05:42 AM
Thanks for reply I had to turn off the device temporarily I will probably try and re pair the controllers later
05-22-2023 01:42 PM
I cannot see a way of re pairing my controllers on options
Someone is ruining the controls the controls float and drift around I notice this on rec room
I cannot access horizon worlds anymore
05-22-2023 02:59 PM
@daxpowell466, we hate to hear you're having trouble with the device. You can learn how to pair and unpair the controllers by visiting our website. In addition we see that you are having some issues with drifting so lets go over some things that might help with that. Check that your space is free of obstacles and that the room you're using has good lighting and no RGB lights that could interfere with the sensors. After that, use a microfiber cloth to clean the headset's sensor. If this does not work, restart the headset. Once you try these steps let us know so that we can give you more troubleshooting steps if needed.
06-26-2023 07:07 AM
I am having difficulty finishing my map because the controllers keep acting up !! I'm not sure if someone has switched them with second hand controllers but they seem really cheap and flimsy not as good as a vr controller should be imo
The left controller keeps clicking down the green duplicate button duplicating lots of stuff and this is making me angry and my character keeps moving in the opposite direction the controllers are awful !!! it is as if someone is controlling this thing or there is some malicious program like a virus on this making my controllers act badly
06-26-2023 08:31 AM
Hey there, @daxpowell466. Thanks for reaching back out and giving us a heads up on the contractors. We would like to have you try a few more steps with your controllers that may be beneficial.
Please do the following for us:
Are you able to take a video of the drifting you're seeing with your controllers?
We see that you have replaced the batteries, but have you let them out for 30 minutes to allow the firmware to reset?
Did you recalibrate the controllers by resetting the deadzone on the controllers? If not, here is how.
From your headset, select Settings.
Select Controller Settings.
Under Joystick Deadzone and Range, select the joystick you're having an issue with.
Follow the on-screen instructions to recalibrate the joystick deadzones.
Note: When your controllers are turned on, make sure the joysticks are resting in their neutral position.
Let us know how this goes. We are looking forward to your reply.
06-29-2023 02:08 PM
Hello, @daxpowell466! Just checking in to see if you are still needing assistance with your controllers. If so, please do reach back out to us at your earliest convenience. Thank you!
10-08-2023 05:51 PM
Hi my name is Luis and I'm also having the same problems and I'm on my second pair of controllers. I haven't had the controllers for not even a year and I've tryed everything to fix it but no luck with them. I'm about to give up and stop using it completely . And both pairs have the same problems.