Problems with the controllers

[daxpowell466]

There is something wrong with the controllers the controls are so bad I cannot even finish my map 

The controls keep cycling to different options and deleting stuff in front of me it is very frustrating

could this be a virus or is someone controlling my device ?

maybe it is the battery's I will try to replace them I hope my controllers aren't broken

[daxpowell466]

Why does nobody reply?

I tried changing the battery's it doesn't seem to make a difference 

I think the controllers need replacing the controllers are bad 

[ThyRuinedKing]

I don't believe it's a virus nor someone trying to control your device, the controller may be having an issue recognizing your inputs. Replacing the batteries definitely helps, could you also try to remove the batteries for ten minutes before re-inserting and trying to use them again?

You may need to pair the controller once again, if that hasn't been completed. I'll go ahead and put some steps to unpair your controller.

1. Make sure the headset is turned on, then open the Meta Quest mobile app on the phone.
2. Tap Menu in the lower right corner
3. Tap Devices
4. Tap Headset Settings for the headset that is currently paired
5. Tap Controllers, then tap the controller you want to unpair
6. Tap Unpair Controller.

If you continue to have these issues after trying to unpair, please feel free to send a Private Message to MetaQuestSupport or you can also Submit a Ticket. We'll be able to assist further through those two contact channels.

[daxpowell466]

Thanks for reply I had to turn off the device temporarily I will probably try and re pair the controllers later 

[daxpowell466]

I cannot see a way of re pairing my controllers on options

Someone is ruining the controls the controls float and drift around I notice this on rec room 

I cannot access horizon worlds anymore 

[MetaQuestSupport]

@daxpowell466, we hate to hear you're having trouble with the device. You can learn how to pair and unpair the controllers by visiting our website. In addition we see that you are having some issues with drifting so lets go over some things that might help with that. Check that your space is free of obstacles and that the room you're using has good lighting and no RGB lights that could interfere with the sensors. After that, use a microfiber cloth to clean the headset's sensor. If this does not work, restart the headset. Once you try these steps let us know so that we can give you more troubleshooting steps if needed.