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kolemae
Honored Guest
Status: New Idea

Meta customer support tried to help me get a replacement controller for my Quest 2, but then they realized I purchased the headset in one country (Taiwan) and live in another (US) and told me the replacement can only be sent to the country of origin - they suggested I send the replacement to family/friend there (Thanks support employees, I know you're doing your best given the instructions of your company).

It neither makes sense logistically nor should it be the responsibility of people I know to forward a replacement sent to Taiwan that is needed in the US. I'm surprised an international company does not have more flexibility or systems in place to support their international customers, who may move or do some shopping while traveling. Any customers, from all countries, should be able to receive service where they live and *not* just where they purchased a product. This seems to me a huge flaw in Meta's service design, given their global reach and audience/customer base.