cancel
Showing results for 
Search instead for 
Did you mean: 
DAX_Qc
Level 3
Status: Completed
Fix the 'Crash to Home' bug- Any app (all app) screen turn black, Guardian wall appear and app crash to home. Fix?
49 Comments
vore
Level 2
Kick out of an app/game to home happens not that often to me but the 3 loading dots with black screen appears very randomly for 0.5 seconds. I had this issue with the first Quest I purchased at begin of September and also with a replacement unit. The Quests always updated after the first start to OS version 358570.9320.0. My troubleshootings. Happens: • in Oculus's Home Room • within games • in stationary mode • in roomscale mode • in the middle of the day within a bright livingroom • in the night with lot lamp lights • in the night with dimmed lamp lights • without people/animals in the room and no screens on (TV, monitor, etc) • with people in the room and TV on • in a complete different room with new guardian an no other electrical devices around • with disabled WiFi • after a factory reset
maqrolled
Level 2
Happening to me. Bought the oculus yesterday, playing a bit with Vader Immortals crashed 4 times in 1h. Opened a ticket...
maqrolled
Level 2
Happening to me. Bought the oculus yesterday, playing a bit with Vader Immortals cracked 4 times in 1h. Opened a ticket...
mortonwho
Level 2
Oculus will not bother even looking into this issue until a VIP or important internal person starts having this issue. I just started experiencing it myself now. Obviously this is due to a recent software update.
Black1981Cobra
Level 3
Same here, happens with me esspecially when I play Space Pirate (not the demo). From lvl 10 or higher. Seems to be the temperature. And need to start all over: game crashes also. And I play with the newest Quest software: 9.0
jacksballs
Level 2
Purchased 7 days ago, problem since day one. Update to 10 is running. Fingers crossed it's fixed with that. Support says update, other location then firmware reset
Black1981Cobra
Level 3
'@Badelatsch: what do you mean with: Support says update, other location then firmware reset? Can you explain / give more info? I'm now trying changing 60 Hz and daylight settings.
emilychannell92
Level 2
Okay I found out the reason why it keeps turning off. When it’s not on tight enough the censor won’t read your using it so then it will just turn off On the other hand if it’s almost dead and doesn’t have enough power it will as well turn off
aids-still-matt
Level 2
Same issue here but the app quits rather than pauses. I sacrificed all my game save data to factory reset per Oculus supports advice, but to no avail. I can't see any more recent complaints of this.. have everyone's issues been resolved through a software update?
TwistedPaolumu
Level 2
No Aidan, not just you. My quest have been constantly crashing for the past two weeks..... at least twice per session