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rahmanehwi
Level 2
Status: Unspecified
I spent $450 on an oculus device. My FB account was soon later disabled, making the device useless. This meant a loss of $450. Oculus said they would send a ticket to the “FB Account Team” and I was assured I would hear from them very quickly and this would be resolved. This is not only an issue due to my device being useless, but I also run a business through Facebook and make a living through Facebook. As well as have 14+ years of memories on there. So not only have I lost income due to this, I lost an additional $450 that was essentially thrown in the garbage at a time I cannot earn income. Well it has now been weeks and I have not heard anything from the FB team after being told multiple times this wouldn’t happen and my account would be back in no time. I’m repeatedly told I have to continue waiting and oculus cannot do anything. And I cannot receive a refund on my headset that is now useless. It feels almost like being robbed. Taking my $ and not returning it knowing because of a FB account, the device is of no value to me. This needs to change. And they are leaving it all up to the live chat agents to handle & clean up the results of THEIR awful procedures and the backlash, because they will not take escalations. You cannot speak to anyone higher than a live chat agent who cannot help you at all regarding this oculus issue. Fix this.
4 Comments
trancemuter
Level 3
Same exact situation Facebook is the most unethical company in the tech industry!
trancemuter
Level 3
looks like they will not solve this shitshow! Zuckyboy just does not give a ****!
dayofthenoodle
Level 2
I can’t believe they’d do this. Now I’m paranoid as **** my FB account will be banned for some reason. No idea why it would be, but mistakes are made. FB doesn’t care about fixing mistakes and making people happy? Argh. Corporate mentality.
redbloodedfox1
Level 3
Should be as easy as the 2 step account verification that google uses .