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Listen to your customers

LuxLumen
Protege
‎06-08-2023 07:31 AM
Status: Completed

😎

See more ideas labeled with:
6 Comments
Carloskhard
Protege
‎06-11-2023 02:19 PM
‎06-11-2023 02:19 PM

Yeah, for example fixing the things people complain about like this: https://communityforums.atmeta.com/t5/Get-Help/Deleting-oculus-videos-on-mobile/td-p/994139/page/3

NOTTHEPOTATO
Explorer
‎06-22-2023 10:06 AM
‎06-22-2023 10:06 AM

What if the shareholders are the customers 

Status changed to: Completed
Ryanality
Community Manager
Community Manager
‎06-27-2023 03:32 PM
‎06-27-2023 03:32 PM

Hi everyone! This isn't really a single product idea that will ever stop. I'm going to mark it as completed but please know that we're always going to be here on the board listening to feedback and sharing it within the company!

We started up a new board as well in partnership with our product teams where they can collect feedback directly from our community members about specific experiences or things they're looking to make changes to. If you haven't yet, check out the Ideas of the Month board. We'll regularly be changing the topic of it so if you don't have any suggestions for the current idea, check back later and there might be a new one you want to share on!

As to technical issues, bugs, and the like, our team collects all the feedback we can and bring it right up to the engineering team so that they can address the issues that our community is dealing with. We don't catch them all, but we're trying to be better at that. And not everything can be prioritized or highly for a quick fix, but we'll keep on improving and together we can all look forward to continually improving everything.

Thanks for sharing everyone and I'll see you around!

PS. Carloskhard, I'm looking up that issue you linked and am seeing if I can get some engineering eyes on it. There does seem to be a bug here which I'll try to get the right team to look into it. 

lostcajunintn
Honored Guest
2 weeks ago
2 weeks ago

Really?  You guys are here listening to your customers??  Like the thread on requiring admin to unlock???  Tons of messages on that one and no reply from Meta!!  Come on be serious. You fix the mirror environment but leave us all hanging over a security feature you forced down our throats making the gear basically useless for many!!!!

 

Smegheaad
Honored Guest
Wednesday
Wednesday

Seriously. While parental controls are great, requiring the admin to log in to the device every time it restarts before anyone else can use it is an absolutely absurd, appallingly though-out "feature".

That thread literally came about as the result of a direct suggestion from a Meta employee. Since it was started 6 months ago, it's been ignored.

It's fine if this can't be sorted out immediately, but how about beginning by even acknowledging the complaints that people have about it?

Carloskhard
Protege
Wednesday
Wednesday

What a horrible support. FIX THE **bleep** ISSUE WE ARE ALL COMPLAINING ABOUT! Don't just close it when you are ignoring it!!!