cancel
Showing results for 
Search instead for 
Did you mean: 
AndyMetaQuest
Explorer
Status: New Idea

At present on the Meta Quest it's not possible to place a passcode lock on an individual account without requiring that passcode to be entered when the headset is next switched on.

This is a significant issue where a headset has been purchased for shared use by a household with separate accounts for members of the household: it means that either i) no-one else can use the headset when the person with the passcode protected admin account is not present or ii) the admin account is accessible by other members of the household (not ideal when this effectively provides access to your Facebook account, especially where younger members of the household are involved!).

The security functionality needs to be updated to allow users to separately toggle passcode protection for individual accounts vs passcode protection for the entire device.

 

17 Comments
Zero.C0o0L
Honored Guest

I have exactly the same problem. What is the point in child accounts when they can simply click the admin account and do whatever they want? Come on, Meta. Sort this out. It’s just basic.

omartheous
Honored Guest

I am now facing the same problem. A younger sibling in my household requested this as a gift. After seeing that 10-12 accounts are supported, we got it for him. Little did I know that feature doesn’t mean much when he can just switch to the admin account whenever he wants. I don’t want to send it back cause he’s been excited to get this, but I wouldn’t buy from them again unless they fixed this. Get it together meta, nobody should have to beg you for this.

MrsSareBear
Honored Guest

Absolutely agree - I can't actually believe Meta go to the effort of making it possible to allow a supervised account and then leave the parent/admin account fully accessible??  Please just add a PIN to the parent/admin account on the headset.  Genuinely can't believe it's not on there already

syperk
Honored Guest

So, just to make sure we're on the same page here, you CAN add a PIN to the admin account, and that will prevent your child getting full access to the device. The issue is that if you do that, then that code needs to be entered in order to unlock the device when it is powered on for the first time in the day. It should be possible for the child to turn on the headset without having to find an adult to do this step, either by having a separate unlock device code that they can use, or by allowing the child to unlock the device with their own account.

omartheous
Honored Guest

My understanding is that the PIN prevents people from making unauthorized purchases. (As a side note, I wish there was an option to make a more secure password but whatever.) If a child attempts to download a game (so far only tried free-to-play ones) it will send a request to the parent via the oculus app. There is another security feature called a pattern. That is the one that locks the entire device. While I would be okay with entering this for the child, I would want it to prevent account switching. It does not appear to do this (though I have not messed with it myself).

Regarding the dilemma of account switching, I will provide my solution in case others want to use it. I have told the child that if they wish to play, they are to cast it to a computer that will project to a TV for easy monitoring. If the child attempts to switch accounts, the stream will end and I will be alerted to what they are doing. The stream quality is not all that great, but it works well enough (it is possible a better home Wi-Fi setup will help with this). Still though, meta should just fix it. I should not have to distract myself from my work to make sure they aren't account switching.

syperk
Honored Guest

The PIN that you can set up for the Meta store is separate from the passcode that you can set up to restrict access to accounts on the device.  To set up the latter, you need to use the device itself, select the admin account, and then select Settings-> Security. You can then add a passcode to the account on the device, which prevents a child from accessing the admin account, while still allowing them to access their own account without a passcode.

Unfortunately, and this is the issue I think the original poster was talking about, if the device has been powered down (e.g. the batteries were drained last time it was used), then you're required to log onto the admin account the first time you turn it back on. If you've added a passcode to the admin account as described above, then the child is effectively locked out completely until the admin account holder puts on the headset and unlocks it first. It is this step which should be eliminated. Note that if the device has simply gone to sleep, rather than powered down, then, the child can select their account when they turn it on.

omartheous
Honored Guest

I see what you mean now. I went ahead and set up an account PIN and that does prevent account switching, but yes it makes me enter it every time I want to turn the device on. I'll take it I guess, but yeah it would be nice if the child didn't need me every time they went to power on the device. It would also be nice if I could do a full on passcode instead of a pin, which could be easily guessed (if I make it memorable).

mrsmoothpierre
Honored Guest

I bought a Metaquest 3 for my son for Christmas and am an IT professional and spent 1-2 hours trying to find this missing function. I now have disconnected the child account. This needs to be in the next software update. Someone needs to speak to their software manager and instruct them to put it in the next software sprints.

MarvandHarryDad
Honored Guest

Agree this is very frustrating.  I don't want to have to enter my pin all the time to unlock.  Our unit seems to require the pin frequently, if someone takes the headset off for a minute, it requires the pin again to restart.

MarvandHarryDad
Honored Guest

To be clear, I think the desired functionality is for a second, non-admin user, to be able to use the device without the admin unlocking it.  In my case, I have a kid account, and I want them to be able to use the device without me entering my PIN all the time.