I have been developing on the Go using UE 4.21. I had been using the "Record Video" feature to record game play then getting the video files off via USB and sharing but since Saturday things have stopped working like they did before. This might actually be a wider issue than Unreal as I the same problems when recording videos in other apps. It may not even related to development so sorry if this is in the wrong place.
Some things I have noticed:
Before when I would come out of a game and click Record Video I would be taken back into the game with recording on, then when I next pressed the system button to pause the game the recording would automatically stop. This no longer happens and I have to manually click Record Video again to stop the recording.
Previously the filenames of videos in "VideoShots" directory would include the name of the app that was recorded, now they all say "com.oculus.vrshell-{timestamp}".
The videos still show up in explorer with their time stamps and reasonable file sizes but all the videos after Saturday wont play on PC at all. On the Go, in gallery I can usually see the files and also usually they will play correctly. However the thumbnails often don't work and sometimes they do but the videos aren't labelled as videos, they look like photos but when you click on them they do in fact play. Occasioanlly the files won't even play on the Go.
A couple of times restarting the go made the videos show up correctly in gallery and even made one or two playable on PC but that no longer works and all videos stopped working.
Thanks for the heads up everyone, our team is aware of the issue and is working towards a fix. In the meantime, please try this workaround:
Update 3/6: Please use the following method shared by fariazz:
The following solution, based on what customer support suggested to me, worked for me on Windows, using the command-line and having ADB installed and configured:
Thanks for the heads up everyone, our team is aware of the issue and is working towards a fix. In the meantime, please try this workaround (essentially, connect your headset to USB only AFTER you finish capturing your video):
1. On the Oculus Go (disconnected from USB), go to the main dashboard.
2. Capture your footage.
3. Connect Headset to USB.
4. Allow Access.
5. Copy/View Videos from Headset: Oculus-> VideoShots
Result: Videos play properly.
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:
@NinjaGaijin The workaround described above does not work for me either. I also tried disabling developer mode and repeating the steps. Every time the resulting file is unreadable in every video app I've tried on macOS and Windows. Interestingly, these broken videos do actually play in the video player in Oculus Gallery, just not anywhere else.
Here is an idea - open recorded video in Oculus Gallery, then close the app, connect HMD to the PC, copy that same video and see if it plays. I think that's how I got videos working before I updated to 3.58.5
The following solution, based on what customer support suggested to me, worked for me on Windows, using the command-line and having ADB installed and configured:
