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Oculus Go Video Shots no longer working correctly

ctpeepee
Honored Guest
Hi,

I have been developing on the Go using UE 4.21. I had been using the "Record Video" feature to record game play then getting the video files off via USB and sharing but since Saturday things have stopped working like they did before. This might actually be a wider issue than Unreal as I the same problems when recording videos in other apps. It may not even related to development so sorry if this is in the wrong place.

Some things I have noticed:
  1. Before when I would come out of a game and click Record Video I would be taken back into the game with recording on, then when I next pressed the system button to pause the game the recording would automatically stop. This no longer happens and I have to manually click Record Video again to stop the recording.
  2. Previously the filenames of videos in "VideoShots" directory would include the name of the app that was recorded, now they all say "com.oculus.vrshell-{timestamp}".
  3. The videos still show up in explorer with their time stamps and reasonable file sizes but all the videos after Saturday wont play on PC at all. On the Go, in gallery I can usually see the files and also usually they will play correctly. However the thumbnails often don't work and sometimes they do but the videos aren't labelled as videos, they look like photos but when you click on them they do in fact play. Occasioanlly the files won't even play on the Go.
A couple of times restarting the go made the videos show up correctly in gallery and even made one or two playable on PC but that no longer works and all videos stopped working. 

Haven't tried resetting headset.

Thanks.
46 REPLIES 46

Gobstar
Honored Guest
Hey guys. Had this probablem and I fixed what was doing it for me. I was working with 360 video and had monoscopic on. In the end, that was the problem for some reason. I switched it off and it worked perfectly. 

Virtualizar
Honored Guest
I have an oculus GO since a week ago. and when recording within an app that we are developing we had the problem of not being able to open the video with any program

I could fix it :
1. record a new video of 5 seconds only in the home screen
2. record a second video, start the recording in the home, then I open the app that I want to record, record in the app for 1 min, I go out to the home and I close the app, only in this time I finish recording.

I verified the videos in the oculus gallery and when I transferred them to PC all the videos could be seen normally, even the videos that had problems

rmajunior
Explorer
I need serious help with this! 

I guaranteed my advisor I'd be able to create screenshots from the video recording of our game to put in our research posters.

Now, nothing I try corrects this unknown bug, and screenshots taken from the oculus gallery movie player are not as good quality as full screen screenshots from the computer.

Dear Oculus Staff,
could you please help me/us out? 

Thank you!

Shadakshara
Honored Guest


Thanks for that, @fariazz! For everyone having this issue, please use the "adb pull" command to grab your videos from your device.


Can you let me know where the video file will be saved once we run the Pull command. 

freseco
Explorer
Hi, I had the same problem. I couldn't play the recorded videos in the Oculus Go. Only inside of the Oculus Gallery.

I could fix the problem with the command adb pull ... but before of this, I  turn off and activate the developer mode and connected again the PC with Oculus go.

The Oculus go firmware version is 3.60.36.14...

I hope this helps somebody.

mouse_bear
Retired Support
@Shadakshara As mentioned in this post, an example of a full adb pull command is as follows:
adb pull /sdcard/oculus/VideoShots/ %userprofile%\desktop
In this case, %userprofile%\desktop will expand to c:\users\YOUR USER NAME\desktop. You can replace this section with the directory path of your desired folder location.
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!

justinISO
Honored Guest
Any word on a fix to this issue? I am trying to capture a screen recording for a client but all the videos are corrupt and won't play with any player on the phone or on my computer. I have tried adb pull on my Mac and the video downloads, but is still broken. Really need this fixed!

ritaonline
Honored Guest
I have exactly the same problems, the video that less than 5 secs are fine, but everything more than that can not view on PC. Any simpler solution please? It's a very important and basic function, besides it would be perfect if it could record both video and audio.

aghko
Explorer
The inability to just drag and drop a video to your PC and reproduce it normally is just a joke. Could you please fix this finally?

agl-o1
Honored Guest
I worked for me with the command line on PC