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device oculus go : error device offline

fredleoni
Honored Guest
I want to put my apk from unity in the oculus go. the device is recognised but it is considered  offline. 
I tried to unplug the usb, restart the oculus but nothing seems to work. What should I try ? is it connected with my adb version I have the 1.0.29 ?

thanks,
1 ACCEPTED SOLUTION

Accepted Solutions

mouse_bear
Retired Support
@fredleoni

Hello, and welcome to the Oculus Developer Forums!

You may want to start completely fresh with all your devices (PC/phone/device): 
1. Factory reset your Oculus Go unit 
2. Uninstall the companion app from your phone 
3. Uninstall all devices related to the Oculus Go (ADB drivers) - you may want to utilize third-party solutions to help with this (USBDeview is a popular option). 

Then, start the process all over from the beginning. 

Prior to plugging in your device into the PC, install the ADB drivers (https://developer.oculus.com/downloads/package/oculus-go-adb-drivers/), and then enable Developer Mode in the companion app. 
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!

View solution in original post

3 REPLIES 3

mouse_bear
Retired Support
@fredleoni

Hello, and welcome to the Oculus Developer Forums!

You may want to start completely fresh with all your devices (PC/phone/device): 
1. Factory reset your Oculus Go unit 
2. Uninstall the companion app from your phone 
3. Uninstall all devices related to the Oculus Go (ADB drivers) - you may want to utilize third-party solutions to help with this (USBDeview is a popular option). 

Then, start the process all over from the beginning. 

Prior to plugging in your device into the PC, install the ADB drivers (https://developer.oculus.com/downloads/package/oculus-go-adb-drivers/), and then enable Developer Mode in the companion app. 
If you need immediate help or want additional support/context on an issue you are having with our platform or integrations:

1. Gather any and all logs, screenshots, and version numbers of relevant software (Oculus SDK, engine, etc.)
2. Please submit a ticket here through the "Contact Us" link (include what you've gathered in step 1).
3. Tag me @mouse_bear once you have done so!

bill911stone
Explorer
Coincidentally, this morning that happened to me for the FIRST TIME and I use adb almost daily.

To resolve the problem, I executed the "adb kill-server" command at the command prompt and connected again to the Go. It worked so I didn't do more research to see why. 

Here's the Google search I ran to find that solution.



fredleoni
Honored Guest

@NinjaGaijin 
Thanks for your answer for oculus go recognition. I still have the issue, I have android studio installed with all the package, jdk, nkd, plateform tools. I also try to download oculus adb v1 and v2 but adb command is still not recognized by my monitor. Do i miss something in plateform tool ?