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Oculus App Runtime has stopped.

riggo88
Honored Guest
When viewing a VR 360 clip that I downloaded from pc to the Oculus Go, the video kept stopping and the following error message would appear: "Oculus App runtime has stopped". It would then give an option to reopen and then the video would play from where it left off. But then it would stop again with the same message.

Why does this happen? Thanks in advance.
3 REPLIES 3

Scout1138
Expert Protege
We’re also having this same problem with a monoscopic 360 4K video in .mp4 format that we sideloaded yesterday - we’re getting audio delay issues, white “flashes” in alternating lenses, and the oculus runtime is crashing. We’ll try to find and post the log files later today. 
https://www.artstation.com/artist/scoutwindsor
https://www.instagram.com/scoutwindsor/
My PC build: https://ca.pcpartpicker.com/b/nWnnTW

Scout1138
Expert Protege
@riggo88 I found that the Samsung VR app was able to play my video properly - hopefully that helps you while we're waiting for a fix from Oculus for the gallery.
https://www.artstation.com/artist/scoutwindsor
https://www.instagram.com/scoutwindsor/
My PC build: https://ca.pcpartpicker.com/b/nWnnTW

cybereality
Grand Champion
Please feel free to submit a support ticket for this issue. Thanks. https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV