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Any reason 2.0 Crashes on startup with Radeon™ RX Vega M Graphics

bobduffy5
Level 4
Been using Medium for sometime, no issues.  However I got a new PC yesterday, set up and looks like 2.0 is now the download.  Medium crashes at start.
System is Radeon™ RX Vega M Graphics.  I can send my log file if needed
1 ACCEPTED SOLUTION

Accepted Solutions

jessicazeta
Level 7
Since it's a new computer, it may be possible that you need to make a Medium folder in My Documents (this could be a problem with computers with multiple users and Administrators).

In addition, you may also need to update to the latest graphic card drivers. I like to stop the Oculus Runtime service, uninstall and reinstall my GFX drivers, and then start the service once more. Let me know if that works for you.

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4 REPLIES 4

jessicazeta
Level 7
Since it's a new computer, it may be possible that you need to make a Medium folder in My Documents (this could be a problem with computers with multiple users and Administrators).

In addition, you may also need to update to the latest graphic card drivers. I like to stop the Oculus Runtime service, uninstall and reinstall my GFX drivers, and then start the service once more. Let me know if that works for you.

bobduffy5
Level 4
Thanks, just tried that; adding a Medium folder, but sill crashes on start. 
Graphics are up to date.   I can try to reinstall drivers and see if that does anything

bobduffy5
Level 4
Got it working. Looks like there was a variant of the graphics tool pre-installed.  When I reinstalled the drivers it fixed it.
So I suggest anyone who has an Intel NUC 8 pre-built with Radeon™ RX Vega M Graphics to go to downloadcenter.intel.com and install this https://downloadcenter.intel.com/download/27881/Radeon-RX-Vega-M-Graphics 

jessicazeta
Level 7
@bobduffy5  Oh interesting. Good to know, thanks for sharing the fix