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Medium 1.3 Crashes Menu Freeze

Sterling77
Rising Star
Hey Guys Jumped into Medium to check the new stuff - 4th Crash in a row - seems to happen when i press the green button to get to the brush menu. Are you aware of any issues ? 
@MattHickman
https://forums.oculus.com/community/discussion/52965/sterlings-sketchbook
38 REPLIES 38

Martinity
Heroic Explorer
Kcup crashes for me every time I exit Medium..

ZynnyZ
Honored Guest
Just received a Rift for early B-Day gift from old Army buddy.  Was so looking forward to using Medium.  I get nothing but crashes when messing with the menu.  😞  Oculus Medium is the main reason I wanted a Rift, since I use ZBrush.

jpen
Explorer
I'm seeing this crash on one of my systems. Attaching the log.

Medium asked if I wanted to run in debug mode, I said yes and it opened with visual studio and spit out a bunch of info when it crashed. I don't really know what any of it means but maybe it will be useful?

And just for kicks including the compose-init-order.log.

Added DxDiag

MattHickman
Rising Star

ZynnyZ said:

Just received a Rift for early B-Day gift from old Army buddy.  Was so looking forward to using Medium.  I get nothing but crashes when messing with the menu.  😞  Oculus Medium is the main reason I wanted a Rift, since I use ZBrush.


Lots of random little things that can cause crashes. Old video card drivers, particularly AMD, running some malware scan programs can cause issues, turn off any GPU or CPU tuners you might have (like Rivatuner), Make sure your oculus SDK is updated (if it's new it should be) and make sure you've installed latest windows updates. 

If that stuff doesn't work posting your crash logs location here: C:\users\*username*\AppData\LocalLow\Oculus\Medium\log

and your dxdiag so we can look at your system specs would help.

Anonymous
Not applicable
I appear to have the same tooltip related crash. I went through all UI buttons and noted the offending tooltips. I get 100% repro on all of those.

Control Panel:
  Mirror
  Lathe

Layers:
  Flip
  Stamp
  Increase Res
  Decrease Res

Scene:
  Sun Brightness
  Sun Color


Switching off tooltips resolves the issue. Also drawing clay and releasing the trigger over the UI button will keep the tooltip from showing and allows me from pressing the button without a crash. I do not believe I have had tooltips disabled at any point before. I am running Windows 7 x64 with a GTX 970 and have had the crash with past and up-to-date Nvidia drivers (388.00).

MattHickman
Rising Star
Thanks for the info, we believe we have a fix for this going through QA now, trying to get it out as soon as we can. 

jpen
Explorer
Any update on when the fix will be out?

MattHickman
Rising Star

jpen said:

Any update on when the fix will be out?


This week. 

jpen
Explorer
thanks for the update