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Medium Won't Work

TheYelloMacaron
Honored Guest
So I downloaded Oculus medium and every time I opened it it would say: Fatal error medium has crahsed.
I tried moving my directory to C:\Users\MYNAME\Documents\Medium and now I cant even open it, it just says: An unexpected error occurred. Please try again later.(OVR25027186)Package oculus-oculus-medium-retail failed to launch app.(1971014)
It wont even let me uninstall it. Please help.
5 REPLIES 5

jessicazeta
Heroic Explorer
Moving your Medium directory manually doesn't work -  To fix it, place the files back to the original position where it was downloaded to. The game can not start if it doesn't know where to execute the file. 

A similar thread is here: 
https://forums.oculusvr.com/community/discussion/46391/not-able-to-launch-anything-other-than-dreamd...;

To download the Oculus app in a different directory: https://support.oculus.com/1142129705828091/ 

To change library locations of different apps: https://support.oculus.com/177556682988320/ 

TheYelloMacaron
Honored Guest
Ok so i put everything back to where it should be, but now it has the original:
Fatal Error
Medium has crashed.
I've tried uninstalling and reinstalling medium and oculus but that hasnt worked. 😞

jessicazeta
Heroic Explorer
@TheYelloMacaroni Saw your graphics card on another thread on the forums. Unfortunately, the Intel 630 GPU doesn't meet the minimum specs that Oculus requires to run VR on your PC. To run Medium, we recommend an NVIDIA 1060 GTX and 16 GB RAM if possible, though an NVIAI 970 and 8 GB will still work with lower performance.

To check the compatibility of your machine, here's a tool: https://support.oculus.com/1357437467617798/ 

Here's a list of all supported graphics cards too: https://support.oculus.com/326247701060681/ 

Hope this helps! Let us know if you need any more recommendations to get you in virtual reality. 


TheYelloMacaron
Honored Guest
Well I can I use tiltbrush?

TheYelloMacaron
Honored Guest
Nevermind I found out and am getting a new laptop