cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Medium Does Not Start - No Error Message

Shaosil
Level 3
Loving the Rift + Touch, everything is amazing! So far, only Oculus Medium is giving me problems. When I try to launch it using any method, it brings up the hourglass animation then goes immediately back to home. I have an AMD R9290 with the latest drivers.

The Windows event log does show OculusVR crashing every time I try to start Medium, with the following message:

07/12 14:42:25.203 {!ERROR!} [LibraryItem] 

Error [4294967295] returned from library item oculus-oculus-medium-retail

Anyone else having the same issue?

11 REPLIES 11

Wasabrod
Level 2
Same problem here.

cybereality
Level 15
Can you share these log files?
https://forums.oculus.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-ri...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

Shaosil
Level 3
Solved it. I checked the log located at the path specified in the Oculus Updates thread (C:\Users\<username>\AppData\LocalLow\Oculus\Medium\log\) and saw the line ": GLFW Error [65544]: No monitors found".

I saw that some people were able to get this fixed by updating their monitors' drivers of all things, but that didn't work for me or most people. My monitor's driver in Device Manager was listed as "PnP-Monitor (Standard)", so I updated it to the "Generic PnP Monitor", and that solved it for me! The devs say they are working on a fix for this so that Medium can start whether or not it sees a monitor, but in the meantime, if you need steps resolving this, here you go:

1) Find your monitor under Device Manager, right click, and Update Driver Software...g1wiuo4gghma.png

2) Click "Browse my computer for driver software"
vnuvdj9av138.png

3) Click "Let me pick from a list of device drivers on my computer"
v6ojjnrs340t.png

4) Hopefully you can see the Generic PnP Monitor driver listed, if not, you can try unchecking the Show Compatible Hardware checkbox and see if it's in the list anywhere. Once you select it, click next
fb6perrkf8ru.png

That did the trick for me at least.


Wasabrod
Level 2
Hi,
unfortunatelly the monitor trick did no good for me. I sent the log files as a direct message.

Wasabrod
Level 2
I have also similar problem with Quill. And I noticed that in Quill logs my integrated GPU is listed, where as one would assume graphic card (Gtx1070) should be listed. Perhaps this is causing the proiblem?

bhsharp
Level 4
Are you running Afterburner or another overclocker that renders an overlay on 3D windows?

Trikxs
Level 3
monitor driver trick also does not work for me

Wasabrod
Level 2

bhsharp said:

Are you running Afterburner or another overclocker that renders an overlay on 3D windows?


I do have afterburner, I'll shut it down and give it a try. 
I disabled integrated graphics, and now Medium loaded a bit further, until it stopped with an error window:
8djmfajyul8b.png 

cybereality
Level 15
If they you're on a laptop, go to the NVIDIA Control Panel --> Manage 3D settings --> Power management mode and change the drop down to 'Prefer maximum performance'. AMD may have a similar option. This may even work on a desktop. Let us know if this fixes anything.
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV