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3 white dots

FAKEPLASTICTR33
Honored Guest

does anybody know why my oculus doesnt work with my computer suddenly just 3 white dots cycling..

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there FAKEPLASTICTR33! We want to help you get Oculus Link back up and running, so let's troubleshoot your issues together! Here are some things you can try:

  • Reboot your headset and try again.
  • Try other USB C ports if you can.
  • Try connecting with only your keyboard and mouse plugged into your PC.
  • Make sure your GPU and Oculus drivers are up to date.
  • Repair the Oculus PC app by following THESE instructions.
  • Confirm your USB power settings by following these steps:
    • Open Device Manager.
    • Locate your USB ports - Expand the universal serial bus controller section at the bottom of the list. Look for the "USB 3.0/3.1/3.10 eXtensible" items.
    • Right click and select Properties.
    • Navigate to Power Management.
    • Ensure that the options to save power are deselected.
      • Not all of these listings will have these Power Management options, so skip and move onto the next item in the list until completed.
  • Check for Selective Suspending by following these steps:
    • Right-click Start
    • Click Power Options
    • Click Additional Power Settings
    • Click Change plan settings
    • Click Change Advanced Power Settings
    • Find USB Settings
    • Make sure that Selective Suspend Setting is set to Disabled, and not Enabled.

If you need more help past this point, please send us a PM or click HERE to submit a support ticket, and we'll get your issues solved. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

FAKEPLASTICTR33
Honored Guest

So i tried everything you said. 

gpu up to date, oculus up to date.

repaired oculus. fixed all usb settings.

Still the same.

last week I was running airlink just fine!

but this week nothing works!

when airlink or link starts up w the three white circles after a brief second there is a small flash and the circles continue forever.

Do you mean full reboot?