Hey there! Thank you for reaching out. We are saddened to hear that you are not able to enjoy BeatSaber. Let's try a few things to fix the issue.
After you tried uninstalling and reinstalling the app, did you reboot your headset? If not, please follow the steps below to reboot your device.
With your headset on, hold the power button on the right side of your headset down until you're prompted with a shut-down screen.
Select Restart to reboot your Quest 2 or Quest.
After reboot is completed, we will need you to sign out and sign back into your account. Once done, try to download the game again and see if it pushes through to the main menu of the game.
Check for updates - Oculus Quest 2 headset will update automatically when connected to Wi-Fi and turned on. To make sure your software updates automatically, make sure to:
Charge your headset.
Keep your headset turned.
Keep your Quest 2 or Quest connected to Wi-Fi.
Allow your headset to sit on a flat surface without moving the headset or blocking the inside sensor for an extended period of time or overnight.
Note: Your Quest 2 will not update automatically while turned off.
If the issue persist, then we might need to perform a factory reset on the headset through these steps:
To perform a factory reset using your phone:
Open the Oculus app on your phone.
Tap Devices in the bottom menu.
Tap the headset connected to your phone.
Tap Advanced Settings.
Tap Factory Reset and then Reset.
To perform a factory reset using the headset:
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Notes:
Make sure that your Oculus Quest is fully charged when you perform the factory reset.
The factory reset will remove all data. Your apps from the Oculus Store can be downloaded again afterwards. However, if you have transferred any personal files from your computer to your headset, they will be permanently removed.
If you would like to backup any personal files from your Oculus Quest before the factory reset, please click here for instructions on how to transfer files to and from your Oculus Quest and your computer.
Let us know if those steps worked for you. Looking forward for your reply. Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
