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Black Screen and no response

Honored Guest

so , I've got a new oculus quest 2 and the screen freezed while I was in a game and then got black and couldn't see anything. i tried to shut it down but nope. of course , the sound of the game was still on when i powered the vr on again. But now i can only hear a sound that makes every electronic when it's open and working. but no light can be seen even when i try to press the start button . Even when i try to charge it , i can't see the light on . What should I do?