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Bluetooth keeps stopping

whitelight34
Honored Guest

I have tried factory reset and clearing my phone’s cache still nothing

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi there @whitelight34, we see you're having a Bluetooth connectivity issue. If there is anything we can do to help we would love to assist you. Can you please elaborate on your issue further? 

  • What kind of device do you have?
  • When did this issue start and what is it specifically?
  • Are you seeing any patterns with this issue? (It only happens when using certain apps?)
  • Is your device fully charged and updated?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

whitelight34
Honored Guest

I am still having the same issue. It’s been doing it off and on almost as long as we’ve had it but now that’s all it will do. I’ve tried a million things and nothing has worked. Oculus quest 2

Hey whitelight34, 

 

Thank you for letting us know this issue is still happening. In order for us to dive deeper into this issue, would you please come chat with us or submit a support ticket with a link to this thread post included in it. We look forward to working toward a solution together. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

oculus quest. Device is charged and updated but appear a window with the message: Bluetooth keeps stopping

 

 

Hey there, AreielSimon! A unwanted message in the middle of when you're trying to game is definitely less than optimal and we want to make sure you get the highest scores! Do you need the Bluetooth activated for anything you are using? How long ago did the error message start appearing? If you haven't already, please ensure the Bluetooth for your device is off and see if you still receive the same error message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!