Blurry, poor visual quality/ possibly bad lenses

[rickrozay7677]

I have recently bought a quest 2, actually 2 of them. They both have really bad blurriness. I have adjusted the straps and ipd and arms several times with no changes. I actually afjust my headset literally every 5 seconds trying to get a better quality vision. I do not need glasses but I'm afraid by the time I get this fixed I will need them. It is not the ipd or straps. Does anyone else have this problem? If so, have you fixed it and how? This is ridiculous for a quest 2 and to be in the year 2021. My manufacturing date is Jan 2021

[al.knecht.1]

 I seem to have the same problem also and my unit was made in Jan 2021 as well!

[aguy10]

If it's not the ipd or straps it's likely the lenses are defective. A known problem for the Quest 2. You just have to get an exchange.

[Black-Diamonds]

What is procedure and time line for an exchange like that?

[norm_heagle]

Had the same problem.  No stock to get another so returned them.

[aguy10]

@Black-Diamonds Talk to live chat. You're just going to have to suck it in and do it. Do you want that crap version forever?. I had to wait more than a month when I first got Quest 2 because Facebook locked me out. And for accessories to come etc. I've gotten used to it lol.

[Pixel.Bandits]

Because of the standalone nature of the platform, I'm not 100% what it *should* look like. If lenses are defective is it "properly noticable, can't use it" type of blurring?