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Charging port... should be obvious but...

AmazonPrincess18
Honored Guest

I've just unboxed my Oculus Quest 2. Right hand side of the headset... on/off button. Left hand side where the charging port and audio jack should be, its smooth as a baby's bottom. What am I missing? 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @AmazonPrincess18 that is not normal to say the least 😳. We need to make sure you're able to charge your headset so you can enjoy it for more than a couple of hours. Please send us a private message with a video or pictures of your headset, and then we can go from there with our options.

 

Please click here https://ocul.us/OculusCommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Thank you SO MUCH for getting back to me! OMG I just figured it out. There was a protective acetate wrapper around the entire unit. When I opened it up last night (after work) in my darkened living room it simply looked like the plastic casing. This morning I noticed an up arrow which I thought was built onto the casing showing that the top of the unit was THIS way. In fact this was showing that it was not a part of the device but a protective covering. But the pictures are here now so you can keep them in the database in case this is useful for other people.

Be well. See you in the metaverse!
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