Showing results for 
Search instead for 
Did you mean: 

Controller help

Honored Guest

my left controller wont connect and keeps telling me update error. ive replaced the batteries, i went on the app and unpaired both controllers and repaired them only for the right controller to pair and get the same notification about the left. any help would be greatly appreciated 


Community Manager
Community Manager

Hey there, bigtrex46! Having both working controllers is essential for most of our games and we want to get you back gaming as soon as possible! If you haven't already tried, please reboot your device by holding the power button for 30 seconds. This should make the controller try updating again. Let us know if this solves the issue! If not, please submit a ticket to our support team via this link so that we can look into this deeper. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

im sorry this didnt work