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Deluxe strap with battery not charging nor passing electricty

Level 2
There is an error with my Oculus Quest 2 strap with battery. The battery no longer charges and does not pass through electricity to the headset. Plugging the adapter straight into the Oculus Quest 2 charges the headset fine, so it has nothing to do with the adapter. This was working fine for the last few months. 

I have now tested this with another strap, and that strap works fine, so can only assume that this is a hardware error. However are dragging their heels in offering a replacement (last time i purchase from them). Has anyone had a similar situation? Any possible solutions?