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Error performing query

Level 2

When I log into the headset I get prompted to log into Facebook or oculus account. When I try to log into Facebook it gives me the error “error performing query” I can’t access any of my apps or attend any events. When I try work around a I end up get a screen that says “social platform keeps stopping” with two options:


App info


 Close App


when I select either one it turns into a never ending loop, anyone know how to fix this?


Community Manager
Community Manager

Hey @Joeyusmc2001, we know how important it is to have your device ready to go when you are. Seems like you are stuck in a login loop. No to worry, we can help get the issue resolved. Please submit a ticket with support HERE, and we can help get you back in the game. Thanks!

Level 2

Have you found a way to fix it yet?