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Face covering

I don't know if this is the right place for this question so if it isn't please accept my apology.


I was sent n email on the 27th of July saying my face mask needed replacing and follow the link. I proceeded to do that but have had two further emails the first saying there was an issue with my phone number click the link to correct. I checked my details not finding and issue. Yesterday I received a second email saying there was an issue with my address. Again I checked my details not finding any issue. I cannot proceed any further not being able to address an issue that doesn't exist so I am stuck on what to do next.


Any help would be greatly appreciated

Thank you


Honored Guest

I'm having the same issue as you. My address is correct but everytime I go to update, it says that my sessions expired and i have to log in... The funny thing is I'm already logged in. I can't find away to proceed like yourself.

Respond and tell them that they are a bit thick.

Big PC, all the headsets, now using Quest 3

Community Manager
Community Manager

Hi there, can you please click here to submit a ticket and include your order number so that we can look into this? Thanks.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I have sent the details requested thank you

I received an update email saying they are still processing my order which should take 3 to 4 weeks so I will let you know the outcome.

Honored Guest

Cool, you should be receiving yours soon then!

I got my one yesterday, it didn't take 4 weeks to get to me, i think i received mine less than 2 weeks after contacting support.

The silicone cover came yesterday thank you for all the advice.