So, my oculus quest 2 stopped working after exactly 20 days I had it and about 20-30h spent in VR. It was charged yesterday and today just stopped charging or turning back on. Gotta love oculus support though, I've had a defective strap and wrote to them 2.5 weeks ago, still haven't resolved it. So as you can imagine I hardly have much hope for a resolution to a BROKEN BLODDY HEADSET.
I've tried all the buttons, tried them for minutes with all configurations. The headset just isn't turning back on and not charging. Quality really leaves much to be desired and customer support is basically useless.
Why so negative you ask? Cause we are all in lockdown and hardly allowed to get out of the house, so, don't judge the negative approach.
Umm I would say it's obvious it will be resolved but support is probably swamped from other users like myself. I got the quest 2 three weeks ago and still can't use it for being locked out of Facebook.
So, my oculus quest 2 stopped working after exactly 20 days I had it and about 20-30h spent in VR. It was charged yesterday and today just stopped charging or turning back on. Gotta love oculus support though, I've had a defective strap and wrote to them 2.5 weeks ago, still haven't resolved it. So as you can imagine I hardly have much hope for a resolution to a BROKEN BLODDY HEADSET.
I've tried all the buttons, tried them for minutes with all configurations. The headset just isn't turning back on and not charging. Quality really leaves much to be desired and customer support is basically useless.
Why so negative you ask? Cause we are all in lockdown and hardly allowed to get out of the house, so, don't judge the negative approach.
I know you must be frustrated as hell but just try and be patient. Yes some companies are using the whole covid19 thing as a reason to give rubbish service and get away with it but Oculus support are being swamped by all the F.B account problems, elite straps breaking, RMA's and other typical questions they get on the daily. They've just sold a million hesdsets? (or more?) So are going to have to get through a massive backlog. I'm not even defending them it's just logic we all gotta wait in line sometimes. Even though you completely feel done over (with good reason) you still have to wait it out
