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Help - Q2 starts up in passthrough mode and can't get to home screen or menu

Vortilon
Honored Guest

Hello all,

Turned on the headset today and get passthough mode only. I cannot get to home screen using menu button on right controller. Can't get anywhere except passthrough mode really and tapping side of HMD does nothing. Have turned HMD off and on several times, opted out of BETA in the PC app. When i did that it went through a setup again and installed new drivers - same results.

 

Any help would be greatly appreciated and if more info is needed, please ask and I'll post it.

 

Thank you!

10 REPLIES 10

Ayameda
Explorer

This is not a fix, but just a way to hopefully start the headset normally in order to do a backup of its content.

While the headset is off, hold the VOLUME DOWN + POWER BUTTON to start it in Boot mode, then select BOOT DEVICE. It should start up normally after a couple of tries.

 

I have the exact same issue after their latest update, and Oculus aren't even answering my support ticket anymore, and doesn't seem interested in releasing an update to remedy this issue. Great service......

Have a couple of friends that wants to buy the Q2 headset, but I couldn't recommend it for anyone at this point.