02-09-2021 02:39 PM
02-09-2021 06:34 PM
02-09-2021 11:37 PM
02-10-2021 08:21 AM
nalex66 said:
FYI the Oculus store price includes sales tax for Canadian customers, so with that taken into account, the price comes out the same.
02-11-2021 12:59 AM
07-23-2021 10:05 AM
I have been going back and forth with support over this issue. It is obvious that they know there is an issue with these straps breaking. I provided photos and a receipt on the first contact. Since then I have received a request for a receipt for my Quest 2 itself, which was a Holiday gift from my company. I just can't believe the amount of emails to replace a unit that is clearly covered under warranty. I have extremely light use on my unit, which I am sure they can see on their end. This whole ordeal has soured a over very positive experience with Oculus. My quest2 is one of 3 VR Units I have owned. I am so disgusted with this situation that I have spent the better part of my day writing reviews. It doesn't have to be this way.
07-29-2021 12:24 AM
I'm talking to some dude names Alvaro on your chat support now, and he won't replace it. Told me the warranty is through amazon. Why won't you honor your warranty?