I bought a game off the oculus store with a prepaid visa gift card i didnt lile the game so i got a refund the problem is i have a debit card on the way for about 3 weeks now and it hasnt come. I wanted to know if they could just put it on my oculus account or when i get the debit card will it just instantly put the money on it. Im scared it tried to refund the money to the gift card and is just gone.
Hey @J4yson, refunds are always to original payment method used. We can't change where the money for a refund goes. If you're having any issues receiving the funds, please contact your payment provider and see if they are able to assist. Thanks! -Rick
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Visa pre-paid cards have a provider, there'll be a company name on the front. I think you'll have to contact them to check whether the refund goes back on the same gift card or they send you a new one with that refund on it.
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