Ordered my quest about 2 weeks ago and it finally came in, I was super (SUPER) excited about it. Set it up just to realize Its broken... After a lot of research i'm now guessing the movement tracking is messed up due to shipping, therefore my screen keeps spinning/falling out of view. Making this hardware useless. Id really love to know how I can fix it (already know I cant) or if Oculus will do anything about this. This is completely unfair to me and id love to see my way out of this situation soon. I have a "ticket" to speak with Oculus Support and will keep this thread updated. I hope this doesn't go unnoticed and I get either a full refund or a new/fixed Oculus Quest.
I hope this doesn't go unnoticed and I get either a full refund or a new/fixed Oculus Quest.
My favorite way of getting a merchant's attention, is to call my credit card company and dispute the charges. Especially if your card has a "purchase protection" feature. You can always "undo" a charge dispute, if the merchant suddenly notices you and fixes the problem to your satisfaction.
I received a Quest today, turned it on and the left screen is completely white with static. I have also sent in a support ticket and been assured that they will start communications within two business days.
Bitterly disappointing, hopefully it can be quickly resolved.
