08-28-2021 04:03 AM
Okay I've been using my link cable for months without problems (besides cropping and studders.) But now suddenly my headset and PC refuse to talk to each other when the cable is plugged in. I get all the notifications that its plugged in and ready to use PC VR. I click on oculus link it loads the three dots for a few seconds and then boots me back to the quest hub world. I've only gotten it to use the cable successfully once in the last month but I have no idea what I did to get it to work. I have everything up-to-date, graphics drivers, the VR headset, the PC Oculus software, Air link is off, and my cable is undamaged. I have quite literally done everything that I know and have seen online in other forums and all of it has been unsuccessful.
08-28-2021 05:03 AM - edited 08-28-2021 05:04 AM
You are probably best to contact Oculus Support and start a ticket. Hopefully they will be able to look at your recent logfiles and identify the problem. Sorry but there is not much chance of solving your problem on a user forum. esp. given the lack of information about your system specs. I do not have any problems with v32 using Link or Air Link btw.
08-29-2021 12:48 AM
Hey, we'd like to take a further look into this. Could you please click here to submit a ticket and include your Oculus Diagnostics Logs? Thank you!