12-08-2021 08:31 AM
I'm brand new to using VR. I was attracted to it as I wanted to watch a documentary: We Live here.
My grandson has a yr old Oculus unit which I fiddled with until I found and loaded movie and started to watch but it stopped after a few minutes and it would offer a resume button but wouldn't, so I'd have to restart and it would, but do the same thing!!
Hope you can help as VR is awesome and I really want to watch whole movie....Tx, frank
12-09-2021 09:25 AM
Hey there! We understand how annoying an interrupted movie can be, especially when you were just getting to the good part! Let's try giving the headset a reboot and see if that does the trick.
To reboot your Quest 2:
If those steps don't help, please submit a support ticket with us here: https://ocul.us/3oEsSk3 and we'd be happy to look into this further!