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My Quest 2 is not charging

VieuxTabarnac
Honored Guest

My Quest 2 has no more battery, when I charge it the orange light comes on, the charging logo appears but nothing more. It never charges and I can't turn it on. I waited two days and tried again without result

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey VieuxTabarnac! We understand your Quest 2 doesn't seem to be charging and we'd like to help you with this. Here are a few tips to get this fixed: 

 

  1. Attempt to charge the headset for 2 hours.
  2. Try a different Cable/Charger is possible
  3. Try charging from a different Source (another PC or different wall outlet)
  4. See if the headset will load the boot screen and then exit out.
  5. Hold the power and volume (-) button on the headset down simultaneously until the boot screen loads
  6. Exit and reboot the headset

If you still need help with this once you've tried these tips, click here for more steps to get your Quest 2 charging again. Feel free to reach out to us if you have any more questions. 

 

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