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My Quest is not charging.

Pacman8030
Expert Protege
When I plug in the charging cable, the LED flashes both green and orange and says  that it's charged 100% when I put it on, but when I unplug the cable, it instantly drops to less than 20% charged. Anyone have any ideas?
1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager
Hey @Pacman8030 try charging through a PC if possible, or through another cable and wall adapter. See if you can isolate what may be causing this behaviour. You can also try powering the device down, and then back up from the cold state as well as factory resetting to see if there's any change. If it persists, or you can isolate the cause reach out here so we can assist. - Principe
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