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New Quest2 stuck in boot loop after it cut off mid game.

ccook1022
Level 2

Got quest2 for Christmas. After 30 minutes of playing time it cut off and wouldn’t come back on.  It ended up stuck in a boot loop after we did Factory reset, hard restart, and many other restart options we found. From what I can see, customer service is “Customer NO Service”. If anyone has any ideas that would correct this issue, I would be very grateful. 

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