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No games are downloading

Level 2

Hi I have a oculus quest 2 , which I brought for my son for Xmas , we purchased a few games expecting to be able to play them but the won’t download, one game has take about 30 6 hours and still isn’t downloaded all over games are queued , this is very frustrating and I’m tempted to return the oculus and get a refund , my son is quite upset that I may return it . So are you able to help me at all ?