cancel
Showing results for 
Search instead for 
Did you mean: 

Oculus Guardian Keep Resetting itself

RubenFrias3446
Level 2

Everytime i finish setting up my guardian for my quest 2 it keeps resseting itself every 2 seconds how do i fix this?

6 REPLIES 6

PartySaysHi
Level 2

I am having the same issue and cannot find a solution 😕 

MetaQuestSupport
Community Manager
Community Manager

Hey there! We want to help get your Guardian working properly. Please PM us or click HERE to contact us by email or chat, and we'll look into this together. Thanks!

MetaQuestSupport
Community Manager
Community Manager

Hi! We want to check in and see if your Guardian issues have been resolved. Please let us know if we can help in any way.

No it hasn't 

 

Hey there, thanks for following up with us. Let's see if we can get to the bottom of this. Try the following troubleshooting steps at the link below and if none of them help please submit a support ticket here and kindly include all of the troubleshooting steps that you have taken. 

 

https://support.oculus.com/articles/fix-a-problem/troubleshoot-apps-and-features/troubleshoot-guardi...

 

 

dom.deplume
Level 2

Hi all,

 

I had the same thing, and I managed to fix this by going into a completely dark room and then disabling tracking when prompted.

 

Only then could I I update to latest OS via the update button next to the OS version in Settings -> About.

I had tried to clear Guardian History through the settings before updating the OS, but this didn't seem to help with the problem when I tried it.

 

Hopefully this helps some folks hitting the same issue.