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Oculus Link Issues

portal2turret
Protege
So I've been using Oculus Link a lot lately, and it's been working fine. My headset recently updated to the new hand-tracking version, and now Oculus Link has stopped working. My Oculus PC software is showing that my Quest is connected, and when I plug in my Quest, I'm prompted to enable Oculus Link. When I click "enable," the headset goes blank for a few seconds, then returns to the Quest home. The same thing happens if I try enabling it from the Quest settings. Here's what I've tried so far:

Restarting the headset and PC
Updating Oculus PC software (no updates available, and I made sure the public test channel is disabled)
Updating Quest software (no updates available)
Removing the Quest from the PC software and re-adding it
Running the Oculus PC repair tool from the installer (essentially totally reinstalling the PC software)

Again, Link was working great until this update hit on the Quest. Anyone else experiencing this or have a solution?

Thanks!
36 REPLIES 36

Whitesox093
Honored Guest
its happening to me as well

KarstenS80
Adventurer
You need to update PC version too. If you are not getting V12 the normal way, opt into public Beta and try some days later if opt out installs the final V12.

Should_be_Blue
Explorer
Yeah, I have the same problem. I have Quest and PC on V12 (PC over PTC). At the moment Oculus Link doesn't work anymore because the cable is not recognized anymore. Since it is the same cable that was perfectly recognized under V11 and Oculus Link worked, it will probably be related to V12.

Funnily enough, it also worked with V12 in the meantime. First with constantly breaking connection and finally as usual and without problems. But the next time you switch it on it won't work anymore. I rule out wobbly contacts for once.

Version 12 is like a grab bag. You don't know what you get. Ok it's beta, but this VERSION seems to me a grasp in the toilet and a substantial worsening. Well, we'll see what the next version will bring.

Right now I cant use Oculus Link anymore.


Grim2025
Explorer
Right now Link is broken due to the application update through PC. They're working on it now.

Grim2025
Explorer

Grim2025 said:

Right now Link is broken due to the application update through PC. They're working on it now.


Actually chate agent states that if oculus app updated on pc but you're still on v11 for quest that it needs to update to 12 to work again. 

Should_be_Blue
Explorer

Grim2025 said:


Grim2025 said:

Right now Link is broken due to the application update through PC. They're working on it now.


Actually chate agent states that if oculus app updated on pc but you're still on v11 for quest that it needs to update to 12 to work again. 



Well i am for both on V12. Since V12 cable is not recognized anymore...in 99% of all tries. The weird is, in some really rare cases it worked. But next time not. On V11 there was no issue.

tscherno-bill
Protege
For me video is working, but I have no audio. Oculus Desktop App says "no Audio" and I actually have no audio... This happened, when the desktop app updated to v12.

eduwp90
Honored Guest


For me video is working, but I have no audio. Oculus Desktop App says "no Audio" and I actually have no audio... This happened, when the desktop app updated to v12.


Same issue. Tried everything with no luck. Right after connecting the quest a notification says "no audio on headset" and it shows on the devices tab too!

Previous version worked fine

tscherno-bill
Protege

eduwp90 said:



For me video is working, but I have no audio. Oculus Desktop App says "no Audio" and I actually have no audio... This happened, when the desktop app updated to v12.


Same issue. Tried everything with no luck. Right after connecting the quest a notification says "no audio on headset" and it shows on the devices tab too!

Previous version worked fine


I chatted with the Oculus Support about it. Nothing so far. Please, comment If you solve this.