This has been a rough week for me. Somehow, some way I am the person who has had a horrible experience just trying to get my hands on a working Oculus Quest. I do think it was cool of Oculus to ship out my pre-order early. I was super excited. I don’t think I’ve been this excited since either the Atari 2600, Nintendo NES, or the PlayStation 4 console releases.
Unfortunately UPS lost my package and they had to open an investigation. Not a single delivery attempt made after the package sat here in Los Angeles for days. My guess is that UPS lost it due to inefficiency. So with the investigation underway I figured I would ask them to return to sender while I go pick one up at Best Buy. So I made the call to UPS to return to sender. I emailed Oculus for a refund on my Paypal, then I opened a Paypal dispute since I have not received the item. So today I went to 2 Best Buy stores to find a 128GB version of the quest in stock and purchased one... only to find out after a couple hours of charging the display is broken and does not turn on. I can hear the sound of turning off and on, but just see a few digital pixels and a black screen. Apparently I hit the lemon lotto for some reason. Now after talking to Best Buy they said they can exchange it and order a new one for me - For store pickup June 5th. I understand they are being accommodating and UPS losing the package is not their fault, nor is the faulty display on the Oculus Quest, But I have to say, This experience has completely demolished any excitement I had. Now I am just deflated. I have no idea how this all happened but quite frankly it sucks. I just want a quest that actually makes it to my apartment in working condition. I think it’s time for whiskey while I wait for days. -Travis
Yes the charging light had no issues. Went from orange to green while charging. During power up the light would change to white. I returned it today and now the long wait for in store pickup for the new one June 6th. After reading all the issues with the quest in the forums I also purchased the Best Buy 2 year replacement insurance. Any defects happen, get a brand new quest in store. Seems sound to me. I just wish I received the first one Oculus sent me. I don’t know how long it will take to get my first refund back. 😕
