Hello, If you are still able to see the menu options before it provides the crash message, try and change the Environment. Otherwise, you may need to do a factory reset. If that does not help, please create a support ticket with us here. Thanks!
Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.
Performing a factory reset won't remove content you've purchased or downloaded from your account.