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Oculus has a black screen

funkete9
Level 2

I changed my virtual lobby in the Oculus Quest and now all I get is a black screen, it says an app keeps closing and then the headset just freezes.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello, If you are still able to see the menu options before it provides the crash message, try and change the Environment. Otherwise, you may need to do a factory reset. If that does not help, please create a support ticket with us here. Thanks!

Notes:

  • Performing a factory reset is irreversible and will remove all account information, downloaded games, and content from the headset.

  • Performing a factory reset won't remove content you've purchased or downloaded from your account.

 

D3ADLOL0
Level 2

Hi, try reinstalling an environment hover the one you spoofed, it worked for me. (if you have the original .apk try using it)